ActiveSync Troubleshooting

May 24th, 2008 | View Comments

Today, I seemed to have disconnected my PocketPC too early. After this, I couldn’t get it to sync with Microsoft ActiveSync 4.5 on my XP SP3 installation any longer: it said that the USB device could not be recognized.

If this happens to you, try the following:

deinstall ActiveSync,
restart your PC,
reinstall ActiveSync,
restart your PC again (important!),
reconnect the PocketPC.

It should work fine again now.

The first time, I forgot to restart the PC after reinstalling ActiveSync – which ended up with the same USB device failure, so be sure to restart your PC before reconnecting your device.